Terms and Conditions

Terms & Conditions (The Chaotic Mind)

Last updated:  24.02.2026

About these Terms:

These Terms & Conditions ("Terms") apply to your use of thechaoticmind.space and to any products or services you purchase or access through the Site.

In these Terms, "The Chaotic Mind", "we", "us" or "our" refers to The Chaotic Mind.

By using the Site and/or placing an order, you agree to these Terms. If you don’t agree, please don’t use the Site.

Eligibility and acceptable use.

You agree that you will:

Use the Site in a lawful way;

Not misuse, disrupt, or attempt to gain unauthorised access to the Site, accounts, or systems;

Not upload or transmit viruses or malicious code;

Not copy, scrape, or reproduce content from the Site except for your personal, non-commercial use (unless we give you written permission);

Not use the Site to harass, abuse, defame, or infringe the rights of others.

We may suspend or restrict access to the Site if we reasonably believe you have breached these Terms.

Accounts (if you create one):

You may need to create an account to purchase or access certain features.

You’re responsible for keeping your login details secure and for all activity under your account.

Please contact us as soon as possible if you believe your account has been compromised.

Products covered by these Terms.

We offer:

Physical products sold via thechaoticmind.space ("Physical Products"); and

Product descriptions, pricing, and availability may change from time to time. We try to display information accurately, but errors can occur.

Orders and order acceptance:

When you place an order, you’re making an offer to buy the product(s) at the price shown (including any applicable taxes and shipping).

We may accept or reject an order (for example, due to stock availability, suspected fraud, or pricing errors).

An order is generally considered accepted when we send you an order confirmation, or when the item is dispatched (whichever happens first).

Pricing, taxes, and currency:

Prices are shown on the Site in [AUD/USD/Other] unless stated otherwise.

You’re responsible for any taxes, duties, customs charges, or import fees that may apply to international orders.

Payments:

Payments are processed via third-party payment providers.

We do not store card details. Payment providers may process your information in accordance with their own policies.

Terms & Conditions (Shipping, refunds & returns)

Shipping (international):

We don't currently ship internationally (coming soon). Shipping costs, delivery timeframes, and available shipping options will be shown at checkout.

Customs, duties, and taxes:

International orders may be subject to customs duties, import taxes, and other fees charged by your country. These are your responsibility (and are separate from the price and shipping charged at checkout).

Delivery timeframes:

Delivery estimates are provided as a guide only and may be affected by factors outside our control (for example, customs delays, carrier delays, or peak periods). Chronic Illness Planners are currently made-to-order. Please keep this in mind when ordering.

Risk and title:

To the extent permitted by law, risk in Physical Products passes to you when the order is delivered to the address you provided.

Returns, refunds, and exchanges (case-by-case):

We assess returns/refunds on a case-by-case basis.

How to request

Email us at kiarn@thechaoticmind.space with:

Your order number;

What you purchased (physical or digital);

The reason for the request; and

Any supporting details (for example, photos of damage for Physical Products).

Physical Products:

Where appropriate, we may offer a replacement, repair, store credit, or refund. You may be asked to return the item before a refund is issued.

Digital Products:

Because Digital Products can be accessed immediately, we may decline refunds for change-of-mind requests. However, we’ll consider requests where there’s a technical issue, an incorrect file, or another genuine problem.

Return shipping:

Unless required by law, you’re responsible for return shipping costs. We recommend using tracked postage.

Australian Consumer Law:

Nothing in these Terms limits your rights under the Australian Consumer Law (ACL). If the ACL applies, you may be entitled to a repair, replacement, or refund for major failures and compensation for other reasonably foreseeable loss or damage.

Cancellations:

If you need to cancel an order, contact us as soon as possible at sales@thechaoticmind.space. If your order has already been processed or shipped, we may not be able to cancel it, but we’ll help you with the next best option on a case-by-case basis.

Terms & Conditions (Digital downloads, IP & acceptable use)

Intellectual property:

All content on thechaoticmind.space and thechaoticmind.shop (including text, graphics, logos, downloads, product names, and design) is owned by or licensed to The Chaotic Mind and is protected by intellectual property laws.

You may view and use the Sites for your personal, non-commercial use only (unless we give you written permission). You must not copy, reproduce, modify, distribute, sell, or exploit any content or Digital Products except as permitted by these Terms or by law.

Finders Reward:

If you find copies/reproductions of our product available anywhere other than thechaoticmind.space and/or thechaoticmind.shop we will reward you with a finders reward for letting us know. Email kiarn@thechaoticmind.space with the details of where you have found it along with documented evidence (screenshots, web links, photos and dates found). Finders reward amounts vary based on verifiable information provided to thechaoticmind.space. 

Digital Products: 

We do not currently offer digital products. If digital product version is what you are after for commercial or organisational use, please contact us at sales@thechaoticmind.space or call 0423031063 

Availability and updates:

Digital Products may be updated or replaced from time to time (for example, to fix errors or improve content). Where practical, we may provide access to updated versions, but we don’t guarantee ongoing updates unless stated at checkout.

User content (if you submit reviews, comments, or messages):

If you submit content to us (for example, a review, testimonial, comment, or message), you confirm:

You have the right to submit it;

It does not infringe anyone’s rights; and

It is not unlawful, misleading, or abusive.

You grant The Chaotic Mind a non-exclusive, royalty-free, worldwide licence to use, reproduce, and display that content for operating and promoting the Sites and our products/services (for example, featuring reviews), unless you ask us not to. If you wish to withdraw this use please email us at kiarn@thechaoticmind.space with your details and we shall remove as soon as possible.

Acceptable use:

You agree not to use the Sites to:

Break any law or regulation;

Infringe intellectual property or privacy rights;

Upload or transmit viruses, malware, or harmful code;

Attempt to gain unauthorised access to accounts, systems, or data;

Interfere with the security or performance of the Sites; or

Harass, abuse, defame, or discriminate against others.

We may suspend or restrict access if we reasonably believe you have breached these Terms.

Third‑party links and services

The Sites may link to third-party websites or services (for example, payment processors, social platforms, or delivery partners). We’re not responsible for third-party content, policies, or practices. Your use of third-party services is governed by their own terms and policies.

Terms & Conditions (Liability, disclaimers & health info)

Health information disclaimer:

The Chaotic Mind may provide information, resources, or support related to chronic illness and wellbeing. This content is for general informational purposes only and is not medical advice.

You should not rely on our content as a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of a qualified health professional with any questions you may have regarding a medical condition.

If you think you may have a medical emergency, call your local emergency number immediately.

Disclaimer about the Sites and products:

To the extent permitted by law, the Site and all products/content are provided “as is” and “as available”. We do our best to keep the Site accurate and available, but we do not warrant that:

The Sites will be uninterrupted, timely, secure, or error-free;

The Sites or downloads will be free of viruses or other harmful components; or

Product descriptions or content will be complete, current, or error-free.

Limitation of liability:

To the extent permitted by law, The Chaotic Mind (and our directors, employees, contractors, and suppliers) will not be liable for any indirect, incidental, special, or consequential loss, or loss of profits, revenue, goodwill, data, or opportunity arising from or in connection with your use of the Sites or purchase/use of products.

Where liability cannot be excluded under applicable law (including the Australian Consumer Law), our liability is limited to the maximum extent permitted.

Indemnity:

You agree to indemnify The Chaotic Mind for any loss, claim, demand, or expense (including reasonable legal costs) arising out of your breach of these Terms, your misuse of the Sites, or your infringement of any rights of another person.

Force majeure:

We are not responsible for any delay or failure to perform our obligations due to events beyond our reasonable control (for example, natural disasters, pandemics, supply chain disruptions, carrier delays, strikes, or government actions).

Terms & Conditions (Privacy, disputes & governing law)

Privacy

Your use of the Sites is also governed by our Privacy Policy (covering thechaoticmind.space and thechaoticmind.shop). Please review it to understand how we collect, use, and protect personal information.

Disputes and complaints

If you have a question, issue, or complaint, please contact us first at kiarn@thechaoticmind.space and we’ll do our best to resolve it promptly.

If we can’t resolve the issue informally, the parties agree to consider alternative dispute resolution (such as mediation) before starting court proceedings, where appropriate.

Governing law:

These Terms are governed by the laws of Victoria, Australia (and the Commonwealth of Australia), and you submit to the non-exclusive jurisdiction of the courts in that location.

Changes to these Terms:

We may update these Terms from time to time. We will post the updated version on the Sites and update the “Last updated” date. Your continued use of the Sites after changes are posted means you accept the updated Terms.

Last updated: 24.02.2026

Terms & Conditions (Contact + final terms)

Severability:

If any part of these Terms is found to be invalid or unenforceable, the rest will remain in effect.

Assignment:

You may not assign or transfer your rights or obligations under these Terms without our written consent. We may assign our rights and obligations under these Terms as part of a reorganisation, sale, or transfer of the business.

Entire agreement:

These Terms (together with any policies referenced, including the Privacy Policy and any posted refund/returns information) form the entire agreement between you and The Chaotic Mind regarding your use of thechaoticmind.space and thechaoticmind.shop and any purchases you make.

Contact us:

For questions about these Terms, orders, shipping, returns, or refunds, contact:

The Chaotic Mind

Email: kiarn@thechaoticmind.space