Privacy Policy (Collection & Use of Personal Information)
What information we collect:
We may collect and process the following types of personal information:
Identity & contact details: Name, email address, phone number, postal address.
Account details: Login information (if you create an account), order history.
Payment details: Payment status and transaction references. We do not store full card details; payments are processed by our payment providers.
Health-related information (if you choose to share it): Information you provide when seeking chronic illness support services (for example, details about symptoms, diagnoses, or accommodations). You can choose how much you share.
Communications: Messages you send us (email, forms, chat), support requests.
Technical & usage data: IP address, device type, browser type, pages viewed, actions taken on our sites.
How we collect information:
We collect information when you:
Purchase products through thechaoticmind.space;
Sign up for emails or updates on thechaoticmind.space;
Submit a form, contact us, or request support services;
Interact with our websites and content (including via cookies and analytics tools).
Why we collect and use information:
We use personal information to:
Provide and deliver products, services, and customer support;
Process payments and fulfil orders;
Communicate with you, including responding to requests;
Send marketing emails where you have opted in (you can unsubscribe any time);
Operate, maintain, and improve our websites, products, and services;
Monitor and help prevent fraud, spam, and security issues;
Comply with legal and regulatory obligations.
Marketing communications:
If you opt in, we may send you emails about news, updates, offers, or resources. You can unsubscribe at any time using the link in the email, or by contacting us at kiarn@thechaoticmind.space.
(Privacy Policy) — Cookies & analytics
Cookies and analytics:
We use cookies and similar technologies to help run our websites, understand how visitors use them, and improve performance.
Cookies may collect information such as your device type, browser type, IP address, pages viewed, and interactions with our content. Some cookies are necessary for the site to function; others help us measure traffic and improve.
Analytics tools:
We may use third-party analytics providers (for example, Google Analytics or similar services) to collect and report website usage information. These providers may set and access their own cookies or similar identifiers on your device.
Managing cookies:
You can control cookies through your browser settings (for example, blocking or deleting cookies). If you disable some cookies, parts of our sites may not function properly.
Online store and payments:
If you purchase through thechaoticmind.space, we collect information needed to process and fulfil your order (such as your name, contact details, delivery address, and order details).
Payments are processed by third-party payment processors. We do not store full credit/debit card numbers. Payment processors may collect and process your payment information in accordance with their own privacy policies.
Service enquiries and health information:
If you contact us for chronic illness support services, you may choose to share information about your health or circumstances. This information is sensitive, and we encourage you to share only what you’re comfortable providing.
We use this information only to respond to your request, provide the services you’ve asked for, and keep appropriate records.
Important: Our content and services are not a substitute for professional medical advice, diagnosis, or treatment. If you have urgent concerns, seek help from a qualified health professional or emergency services.
Privacy Policy (Sharing, storage & security).
Who we share information with:
We may share personal information with trusted third parties only as needed to run our business, for example:
Website, ecommerce, and hosting providers;
Payment processors and fraud-prevention services;
Email and communications providers (for newsletters and transactional emails);
analytics and advertising partners (where used);
Delivery/shipping partners (for physical product fulfilment, if applicable);
Professional advisers (accounting, legal) where necessary; and
Government or regulators where required by law.
We do not sell your personal information.
Overseas disclosures:
Some service providers we use may store or process information outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled in a way consistent with this Privacy Policy and applicable privacy laws.
How we store and secure information:
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Measures may include access controls, secure systems, and limiting who can access personal information.
No method of transmission or storage is 100% secure, but we work to protect your information and improve our safeguards over time.
How long we keep information:
We keep personal information only for as long as needed to provide our services, meet operational needs, comply with legal obligations, resolve disputes, and enforce our agreements. When no longer needed, we take reasonable steps to de-identify or securely delete it.
Privacy Policy (Your rights & Privacy Act).
Your choices and rights:
You may have choices and rights regarding your personal information, including:
Opting out of marketing emails at any time (via the unsubscribe link or by contacting us);
Requesting access to the personal information we hold about you;
Requesting correction of inaccurate, out-of-date, incomplete, irrelevant, or misleading information; and
Requesting deletion of certain information where applicable.
To make a request, contact us. We’ll take reasonable steps to verify your identity before responding.
Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
The Chaotic Mind aims to handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Complaints:
If you have a concern about how we handle your personal information, please contact us first with details of your complaint. We will review and respond within a reasonable timeframe.
If you’re not satisfied with our response, you may be able to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
Cookies and direct marketing (additional note):
Where required, we will seek consent for non-essential cookies and for direct marketing. You can withdraw consent and manage cookie preferences via your browser settings and/or available cookie controls on our sites (if enabled).
Children’s privacy:
Our websites and services are not intended for children under 16. We do not knowingly collect personal information from children under 16. If you believe a child has provided us personal information, please contact us and we will take reasonable steps to delete it.
Privacy Policy (Contact, updates & jurisdiction).
Links to other sites:
Our websites may contain links to third-party websites, products, or services. If you follow a link to a third-party site, their privacy practices will apply. We encourage you to review the privacy policy of any site you visit.
Changes to this Privacy Policy:
We may update this Privacy Policy from time to time to reflect changes to our practices, our services, or legal requirements. We will post the updated version on thechaoticmind.space and update the “Last updated” date.
Last updated: 24/02/2026
Contact us (privacy requests):
If you have questions about this Privacy Policy or want to make a privacy request or complaint, contact:
The Chaotic Mind
Email: kiarn@thechaoticmind.space
Australia.
This Privacy Policy is intended to meet expectations under Australian privacy law, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).